Wholesalers Terms & Conditions
Madola Nature Products is committed to providing you with the best possible customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website madolaplus.com.
Madola Nature Products may revise these terms & conditions from time to time in order to ensure the highest level of protection for our users and to comply with Sri Lankan laws.
Madola Nature Products values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site which can be viewed without providing personal information, however some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter database or via general enquires. Your personal information is stored securely and Madola Plus may use this information to provide the best service to you, our customers.
Madola Nature Products works with companies to provide services on our behalf, this includes packing and transport of orders. These companies are permitted to obtain only the personal information they need to deliver their service. Madola Plus takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We do not sell or deal in personal or customer information and will therefore not disclose your personal details to a third party except the necessary information required by providers of services or if required by law.
When you visit our site, Madola Nature Products, and/or a third party, may place cookies on your browser to collect the following non-personally identifiable information, including but not limited to browsing activity, pages viewed, time spent on each page and referring website address. This information may be used to report on website activity to optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.
Madola Nature Products records sufficient personal details when you place an order on our website to confirm your identity and to ensure we send goods to the correct address. At no time do we record your credit card information on our site. When purchasing from Madola Nature Products, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Madola Nature Products keeps a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.
While Madola Nature Products makes every effort to ensure availability of products shown on this site, there may occasionally be items unavailable for purchase. If a purchase of an unavailable item is made, the customer will be offered the choice of a full refund, or to choose another product of equal value.
Madola Nature Products ships domestically using Local Delivery service and internationally using FedEx Express.
For international orders, shipping is automatically calculated using the weight / dimensions of your order and the country of destination. You will see the relevant shipping charge before your payment is required at checkout.
Madola Nature Products complies with Sri Lankan regulations; however, the country of destination may have different requirements for importing our products. As such we cannot be liable for any additional duties, taxes or surcharges that you (or the recipient) may have to pay on delivery to the country of destination. If you are unsure or require further information, please check with local authorities and local customs before placing your order.
We aim to dispatch all orders within 1 working days of your order being placed online. Deliveries within Sri lanka take between 2-3 working days after the order has been dispatched, depending on your location. Note these times are indicative only. International delivery varies depending on the country of destination, as per the information provided by FedEx
Please be aware that longer delivery times are to be expected in peak periods and current pandemic situation.
If you have any questions regarding the progress of your order, please contact us at [email protected]
If you receive the incorrect product in your order, please email us at [email protected] If the product is unopened and intact, we will arrange for your order to be resent at no additional charge.
If you have received a product that has exceeded its use by date when received or if faulty, Madola Nature Products will replace the product at no additional cost.
Names, trademarks and logos featured on this site are copyright and owned by Madola Nature Products (Pvt) Ltd. Use of any materials on this site without the prior agreement from Madola Nature Products is prohibited.
Madola Nature Products endeavours to ensure that sites linked to and / or from our website are relevant, however we are not responsible for the content on any external sites and therefore cannot be held responsible for any loss or damage related to the use of any information contained in these sites.
If you have any questions regarding the terms, conditions, shipping & delivery, please do not hesitate to contact us at [email protected]
Thank you for visiting Madola Plus.